Behind the Scenes @ Belgravia Leisure - IT Support
A major component of Belgravia Leisure’s management solution is to provide centralised “back office” support to the venues we manage. A key component of this support is in Information Technology and Telecommunications. Lead by ICT Manager, Brett Jones, significant resources and effort is applied on a daily basis to ensure that PC’s, Point of Sale computers, Entry Management Systems, and phone systems are kept functional at our swim schools, health clubs, sports halls, pro shops, reception desks and cafes. Operating as we do 364 days per year between the hours of 5am to midnight and across five states and one territory, IT support is vital to ensure patrons across the country have an enjoyable experience whenever they visit. In almost every instance the first point of contact for a patron is the incoming phone call or the transaction at one of over 400 PC’s across the network. As such it is vital that the IT and Telecommunication infrastructure is at its best at all times. Belgravia Leisure has established a help desk function on-call for centres to access throughout their operating hours. Belgravia Leisure also calls on the expertise of Brett Jones and his team when developing new centres and commencing new management contracts. A clearly thought out and well planned design can lead to operational and financial efficiencies for years to come. Future plans for Brett and the IT department include virtual desktop environments to improve data storage, security enhancements, and system hardware redundancy. Another key strategy will be the increasing use of mobile communication technology as a tool to engage with all of our centre patrons and enhance the service levels offered. For all of us who have experienced a hard drive crash or that dreaded “blue screen of death” we appreciate the readily available support and calming voice at the end of the phone. An essential element in the smooth operation of today’s leisure venues.
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